Delivery Information


Delivery charges

Delivery is just £7.50 plus VAT for an order under £150 and £12.50 plus VAT for orders over £150 – anywhere in the mainland UK. We keep our products as cheap as we can and don’t hide our delivery charges in the price of what you’re buying – unlike many other heating sites.

Customers inside London’s Congestion Zone will be charged an additional £9.00 delivery surcharge. If you’re unsure if this affects you, contact your local depot here for details.

Delivery to the Isle of Wight is £33.60 plus VAT. The delivery is charged at a pallet rate. Orders are sent via courier.


Delivery times

Delivery is made by our own vans, not a courier; we have decades of experience of delivering direct to customers.

Once your order is placed, we’ll contact you with an exact delivery date as soon as we process your order. We aim to deliver within a week, but it’s often much less depending on your location. However, if you live in a remote part of Scotland, the delivery may take longer than a week as we need to build a delivery route, but we’ll inform you of the intended delivery date when we process your order.

If you need an urgent delivery, we recommend you phone your nearest depot and ask them what day they’ll be in your area next.

Special order items such as bespoke coloured column radiators and towel rails are powder coated to order, and this process takes approximately 20 working days. Once we have received your radiator back from the colour shop, we will then book a delivery date with you by phone/email. Please note, that this is a bespoke service, and as such, the product is materially altered for you as a service to our customer. Once we start the process, we cannot cancel the order.


Delivery address

Orders placed online, using Adyen secure payment authentication can be delivered to any address in the UK.

If you phone and pay by card over the phone delivery need to be to your billing address, this is the address assigned to your credit card used for payment.


Please check your delivery as soon as you can.

If you have just had a delivery and something is wrong give us a ring straight away or send an email. Do not leave it to when the plumber turns up. You do not need to open sealed products by the manufacturer but if something looks like the wrong size or it is not what you expected please give us a call. 

Returns and incorrect products are far easier to deal with when they are fresh in everyone’s minds. We will always work with you to find the best solution and because we use our own transport we can rectify mistakes quickly and efficiently without you having to possibly take another day off, you never know the driver may even be coming back past your door.


Delivery definition

Delivery location is defined as the front door, ground floor or into an attached garage. Due to the weight of many items we deliver, we’re unable to carry items upstairs for you. Whilst our drivers will do all they can to help, they’ll need assistance for difficult deliveries, i.e. 5th floor flat with no lift.

If you know of any delivery obstacles, please notify us when we book in your delivery with you.


Failed deliveries

We try very hard to keep our delivery charges to a minimum. When we receive your order we’ll phone you to advise a delivery date when access will be needed. If you need to change this date, please notify us as soon as possible.

If we attempt the delivery as pre-arranged and nobody is available, we’ll need to rebook another date with you and charge an additional delivery charge.