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Delivery FAQs

Do you deliver everywhere in the UK from Columnrads UK?

We will deliver anywhere on the UK mainland.

Please refer to our Delivery Information page for more details.

How long does it take to deliver my order?

We aim to deliver within a week, often much less depending on your location.

It is important to note, that if you are ordering a customer coloured radiator, we do need to allow 15 working days for your radiator to be coloured, the order will then be transferred to your local dispatch depot and made ready for delivery.

Once your radiator is at the dispatch depot, we will call you to book in your delivery.

Deliveries in Scotland can take longer as we cover the whole country from our Glasgow depot.

You can take a look at your area on our Delivery estimator, but please note, this will give you an idea of how frequently we deliver to those areas, but will not guarantee a delivery date.

As soon as we process your order, one of our team will either call you to book in your delivery if its a large order that will need confirmation, or you will receive an email with a delivery date in it. (Please ensure you check your spam folders in email)

If the date we notify you of isnt suitable, please call the number in the email to reschedule directly with your delivery depot.

For more information on Deliveries please see our delivery Info page.

What do I do if my delivery is short?

Firstly, if your delivery is short, we are very sorry.

We do check orders carefully when we load and as we deliver.

If you didnt sign for the delivery, please check with whoever did that they didnt ask our driver to put the missing item in another room or outbuilding.

We do get this quite a lot, and the items turn up. If you are sure that you have missing items, please report the shortage , or any damages within 72 hours of delivery, as per our deliver info page

We would also encourage you to check the delivery off with the driver, and report any shortages there and then and mark it on the delivery note as missing.

Please mind that only logged in users can submit questions.